Subject Matter
Operations Management
Management Control System
- Client
- Lloyds TSB
- Sector
- Operations Management
Project description
Prior to the launch of its European Internet Service - Evolve Bank - the client identified the need for a system linked to its Glasgow-based call centre which would monitor fulfilment throughput and work-flow in order to assist in forecasting future business needs.
No off-the-shelf package was available.
Chaucer built a management control system, using Microsoft Excel, for all the internet bank’s clearing operations and product sales.
The system provides weekly, monthly and annual reports on output, throughput, productivity and backlogs to compare forecast and actual workloads and to help in resource planning.
