Industry experience
Financial services
HR Shared Services Operational Design
- Client
- A Leading Bank
- Sector
- Financial services
Project description
HR administration of a major UK Retail Bank was being re-organised and centralised with a desire to establish a shared service contact and processing centre. At the same time a new HR administration system and workflow were being implemented.
ItemPlus Consulting provided a consultant who supported a client team of 3 staff and one other external consultant to complete:
A Detailed Operational Design for the Shared Service Centre
This involved developing outline business and operational processes, governance processes and designing business solutions to achieve the new design.
Developing Management Control Systems
Developing system and processes to manage workflow and ensure the optimisation of customer service and of productivity.
Business Requirements of revised technology
Having designed the business solutions, this was then worked through to create detailed business requirements of the technology support.
Establishment of an Operations Planning function
Having specified an Operations Planning function within the Operational Design, it was then necessary to create the function, together with all systems and processes.
