Industry experience
Financial services
Enhanced Information for Customers
- Client
- Personal Banking Division of UK Clearing Bank
- Sector
- Financial services
Project description
The Bank wished to sharpen its customer image by presenting more and better information to customers.
ItemPlus led a study to determine:
- opportunity - the mix of technology and channels which will be used to deliver information to customers over the next 5 years
- IT status - the capability of the Bank’s current IT systems to support the provision of this information
- project status - what projects are currently in place that meet [at least some of] the future requirements?
- gaps - what gaps exist and what extra work has to be undertaken to ensure that the Bank can meet these future requirements?
