Industry experience

Financial services

Centralised Collections - Expansion

Client
Barclays Bank PLC, Personal Sector
Sector
Financial services

Project description

A first phase had established a centralised collections unit for a small set of accounts and customers. Phase 2 was more complex and added a much wider set of products and customers. An approach was needed to ensure on time delivery.

The ItemPlus consultant worked with the programme, business, supplier and IT management to:

  • agree project scope and priorities
  • agree preferred approach to phasing the project
  • agree approach to fast tracking the Bank’s standard development/implementation processes
  • agree use of time boxing and “empowered” teams
  • agree high level implementation plans.