Industry experience
Financial services
Call Centre Technology Programme
- Client
- Major UK Outsourcing Company
- Sector
- Financial services
Project description
Our client is the biggest provider of call centre services in the UK.
Following a major strategic review, ItemPlus was asked to assist in the initiation of a replacement technology programme across all the UK call centres. Coaching the client’s own Programme and Project Office Managers, our consultant:
- obtained agreement to Programme goals and objectives
- defined the programme organisation
- established appropriate phasing and supporting plans
- assisted in on-going programme management.
