case studies
Financial Services
Establishing a Global Programme Support Office
- Client
- Global UK Based Insurance Company
- Sector
- Financial Services
Project description
The client needed to set up a programme support office to oversee the rationalisation and regionalisation of IT systems within 4 world regions: UK, the Americas, Asia Pacific and EMEA (Europe, Middle East and Africa). The office would also oversee progress on global IT programmes.
Chaucer assisted the Management team to:
- Analyse the requirement for the programme office
- Develop approaches using best-practice from inside and outside the organisation
- Define the project to establish the programme support office, with a low-resource start point, geared to the take-up of activity
- Adopt and adapt the SPM project management methodology for the global and regional programme requirements, including board-level reporting
- Assist the project manager in the set-up of the office and running it for the first three months
- Develop programme management expertise within the programme office
- Assess the future ongoing requirements and agree the way forward with the management team
Outcome
The Programme Office was justified, established and run for 3 reporting months, using SPM components and higher level board-level reporting. Ongoing activity was then managed in-house.
