case studies
Financial Services
Centralised Collections - Project Setup
- Client
- Barclays Bank PLC, Personal Sector
- Sector
- Financial Services
Project description
The project was responsible for setting up a new centralised collections unit and implementing a collections package interfaced to other Bank systems. The first phase included a restricted product and customer set to prove the concept. The Chaucer consultant acted as Project Manager, pending the recruitment of a Bank manager to take on the role.
The Chaucer consultant was responsible for:
- managing and planning the project
- managing the requirements definition phase of the project
- liaising with business, technical and operational management
- minimising package modifications
- ensuring project teams were delivery focused.
Outcome
The project was successfully handed over to the newly appointed Bank Project Manager. Chaucer was retained to complete project initiation for Phase 2 of the project.
The project was successfully initiated and completed.
