case studies

Chaucer's extensive experience spans across a range of industries. Our case studies illustrate the benefits of working with us.

CLIENT:
Barclays Bank PLC, Personal Sector
PROJECT:
Centralised Collections - Expansion
CLIENT:
Barclays Bank PLC, Personal Sector
PROJECT:
Centralised Collections - Project Setup
CLIENT:
Pearl Assurance
PROJECT:
New Company Setup
CLIENT:
AXA Sun Life
PROJECT:
Sales and Marketing Integration
CLIENT:
Royal & SunAlliance Group
PROJECT:
Worldwide Programme Management
CLIENT:
Royal and SunAlliance
PROJECT:
Partner selection process and Programme Office design
CLIENT:
Insurance Broker
PROJECT:
Internet Project
CLIENT:
Global Insurance Company
PROJECT:
New Policy Administration System
CLIENT:
Global UK Based Insurance Company
PROJECT:
Establishing a Global Programme Support Office
CLIENT:
Royal and SunAlliance
PROJECT:
Project Portfolio Planning
CLIENT:
Barclays Bank PLC
PROJECT:
HR Shared Services - Operations Design & Management
CLIENT:
Barclays Stockbrokers
PROJECT:
Stockbrokers Migration Programme
CLIENT:
Sun Life Assurance
PROJECT:
Payment Process and Reconciliation
CLIENT:
General Insurance Company
PROJECT:
Policy Administration
CLIENT:
UK Clearing Bank
PROJECT:
Operational Improvement Information Systems
CLIENT:
A Major Card Issuer
PROJECT:
Self Directed Work Teams
CLIENT:
Lloyds TSB
PROJECT:
Management Control System
CLIENT:
A Major Retail Bank
PROJECT:
Process Dashboard
CLIENT:
A Major Insurer
PROJECT:
Financial Accounting Process Review
CLIENT:
Nottingham Building Society
PROJECT:
Operational Process Review
CLIENT:
International Bank
PROJECT:
International Banking – Account Opening
CLIENT:
Insurance Company
PROJECT:
Sales Change Programme
CLIENT:
Lloyds TSB
PROJECT:
Review of Branch Staffing calculation system (OASIS)
CLIENT:
Barclays Bank PLC
PROJECT:
International Banking – Local Processing Centre – Process and Productivity Improvement
CLIENT:
Royal & SunAlliance (R&SA)
PROJECT:
Executive Technology Review
CLIENT:
Swiss Life (UK) PLC
PROJECT:
Customer Relationship Management Software Selection (CRM)
CLIENT:
Barclays Bank PLC
PROJECT:
IT Infrastructure Re-engineering
CLIENT:
Top 3 General Insurance Company
PROJECT:
Insurance Company Merger - IT Risk Review
CLIENT:
Royal & SunAlliance
PROJECT:
Global Technology Review
CLIENT:
Major Worldwide Insurer
PROJECT:
IT Security Assessment
CLIENT:
Major UK Outsourcing Company
PROJECT:
Call Centre Technology Programme
CLIENT:
Global Insurance Company
PROJECT:
IT Operational Governance
CLIENT:
Royal & SunAlliance
PROJECT:
Project Improvement Opportunities
CLIENT:
Royal & SunAlliance (R&SA)
PROJECT:
Global Data Protection & Insurance Regulatory Review
CLIENT:
Dunfermline Building Society
PROJECT:
PC Replacement Strategy and Implementation
CLIENT:
Royal & SunAlliance
PROJECT:
MI Strategic Delivery Planning
CLIENT:
TSB Bank plc
PROJECT:
Business Project Portfolio Investment Evaluation
CLIENT:
Barclays Bank PLC
PROJECT:
Data Centre Re-engineering
CLIENT:
Royal & SunAlliance (R&SA)
PROJECT:
Building an e-commerce capability
CLIENT:
Leading UK Water Utility
PROJECT:
Benefits Management - Design & Implementation
CLIENT:
Personal Banking Division of UK Clearing Bank
PROJECT:
Enhanced Information for Customers
CLIENT:
Swinton Group Limited
PROJECT:
New Business Operation
CLIENT:
Barclays Bank PLC
PROJECT:
New Customer Proposition
CLIENT:
UK Clearing Bank
PROJECT:
Operational Performance Measurement
CLIENT:
Barclays Bank PLC
PROJECT:
Clearing Accounts Re-engineering
CLIENT:
Barclays Bank PLC
PROJECT:
Cheque Processing Strategy
CLIENT:
UK Clearing Bank
PROJECT:
Benefits Management
CLIENT:
UK Clearing Bank
PROJECT:
Customer Service Centres
CLIENT:
Scottish Equitable plc
PROJECT:
IT Effectiveness and Cost Reduction Review
CLIENT:
3 Major Insurance Companies - all household names, 1 global
PROJECT:
Year 2000 Planning and Programme Management
CLIENT:
St James's Place Capital plc
PROJECT:
Year 2000 Planning
CLIENT:
Investment subsidiary of UK Clearing Bank
PROJECT:
Individual Savings Account (ISA) Operational Design
CLIENT:
Barclays Bank PLC
PROJECT:
Project Review
CLIENT:
Royal & SunAlliance (R&SA)
PROJECT:
Research in Customer Contact Centres of the Future
CLIENT:
Leading UK Water Utility
PROJECT:
Business Design - Customer Contact Centres
CLIENT:
Royal & SunAlliance (R&SA)
PROJECT:
New Business Start-Up
CLIENT:
Lloyds TSB plc
PROJECT:
e-banking fulfilment
CLIENT:
Swiss Life (UK) PLC
PROJECT:
e-commerce IFA authentication design
CLIENT:
Dunfermline Building Society
PROJECT:
Business and IT Change Programme
CLIENT:
A Leading Bank
PROJECT:
HR Shared Services Operational Design
CLIENT:
Barclays Bank PLC
PROJECT:
Pensions processes and organisation - Post Implementation Review and Benefits Realisation
CLIENT:
UK Clearing Bank
PROJECT:
Post Room Productivity Review
CLIENT:
Swinton Group Limited
PROJECT:
Retail Systems Strategy
CLIENT:
UK Clearing Bank
PROJECT:
Internal Accounting Strategy
CLIENT:
UK Clearing Bank
PROJECT:
Operations Consolidation
CLIENT:
Bank of England & British Computer Society
PROJECT:
National Planning for Economic and Monetary Union (EMU)
CLIENT:
House of Commons
PROJECT:
National Planning for Year 2000
CLIENT:
Cumberland Building Society
PROJECT:
Business Systems Plan Review
CLIENT:
Major European card issuer
PROJECT:
Card Operations - Application Processing Strategy
CLIENT:
Royal & SunAlliance UK
PROJECT:
Compliance with FSA Regulations
CLIENT:
AIB Group
PROJECT:
Research into the UK IFA Market
CLIENT:
Strategic Change Authority - Barclays Bank
PROJECT:
Strategic Sourcing Agenda Refresh
CLIENT:
International Life Sciences Company
PROJECT:
Project Management Consultancy Services
CLIENT:
Global Petrochemicals Company
PROJECT:
Program Management of a Complex JV with a Middle East Oil Company
CLIENT:
Major Plastics Company
PROJECT:
Change Manage IT Project Management Methodology
CLIENT:
Group of Companies including Major Freezone Port Authority
PROJECT:
Develop & Implement a Plan to Transform into a World Class Business
CLIENT:
Dubai based Corporation
PROJECT:
Acquisition of a Global Specialised Chemicals Business
CLIENT:
The Carbon Trust - Innovative Low Carbon Technology Development
PROJECT:
Marine Energy Challenge
CLIENT:
One of the World’s Leading Car Rental Brands
PROJECT:
Back Office Consolidation Program
CLIENT:
Major Global Petrochemicals Company
PROJECT:
Separation of the Petrochemicals Business into a Stand Alone Entity
CLIENT:
Global Petrochemicals Company
PROJECT:
Worldwide Procurement Change Management
CLIENT:
Global Financial Services Company
PROJECT:
Creation of Regulated Gaming Business Unit
CLIENT:
One of the Top Five Optical Retailers in the World
PROJECT:
Implementation of an Epiphany software based Call Centre Solution
CLIENT:
One of the World’s Leading Bookmakers
PROJECT:
Integration of On-line Sports Book and Casino Gaming Products
CLIENT:
Major Oil and Gas Company
PROJECT:
Large ERP System Compliance with Sarbanes-Oxley Legislation for Segregation of Duties
CLIENT:
Major Global Oil & Gas Company
PROJECT:
Management of the Sarbanes Oxley 404 Compliance Program
CLIENT:
Major Oil & Gas Company
PROJECT:
Implementing Superior Supply Chain Practice in Global Real Estate
CLIENT:
Major Oil & Gas Company
PROJECT:
Divestment with Complex Retained Business Element
CLIENT:
Global Oil and Gas Company
PROJECT:
Selection & Implementation of Resource Management Tool
CLIENT:
Global Oil, Gas & Petrochemicals Company
PROJECT:
Acceleration of Financial Close Process Across all Businesses Worldwide
CLIENT:
Global Oil & Gas Company
PROJECT:
Procurement Transformation
CLIENT:
Global Oil & Gas Company
PROJECT:
Capability Assessment of a Global Service Function